Refund and Cancellation Policy

1. Try everything free first

The free tier is not a trial. It gives the first chapters of every grade, a try of every creation tool, sample Python lessons, the Training Quest and a taste of the Byte tutor, for as long as you like, with no card required. We ask you to use it before you subscribe. Because you can check what you are buying in full beforehand, subscriptions are not refundable except as set out in section 5.

2. Where you bought decides who handles it

If you are not sure, open the app and go to Profile → Subscription: it shows where the plan was bought.

3. Cancelling

• Cancelling stops the next renewal. It does not shorten the period you have already paid for. You keep full access until the end of the current billing period, then the account returns to the free tier. Your child's progress, certificates and projects are kept.
• iPhone or iPad: Settings → your name → Subscriptions → LittleAIMaster → Cancel Subscription. We cannot cancel an App Store subscription for you.
• Android or web: in the app, Profile → Subscription → Manage. This opens your billing portal where you can cancel or change your payment method. Or email support@littleaimaster.com from the email address on the account and we will cancel it within one business day.
• You can cancel at any time. There is no minimum term and no cancellation fee.
• For yearly plans bought through our checkout, we email you at least 7 days before the renewal charge.

4. App Store purchases

Apple processes all payments and refunds for purchases made through the App Store, under Apple's terms. We do not receive or hold your payment and cannot issue a refund for an App Store purchase. If you believe a charge was made in error, request a refund from Apple at reportaproblem.apple.com. Apple decides.

5. When we do refund (Android and web purchases)

We refund in these cases only:

1. Duplicate or mistaken charges. Two charges for the same period, or a charge after a confirmed cancellation. Refunded in full as soon as we verify them.
2. A fault on our side. If a problem in our service prevented you from using the paid features for a material part of a billing period, and we could not fix it within a reasonable time after you told us, we will refund that period pro rata or extend your subscription, whichever you prefer.
3. Where the law requires it. Some countries give consumers a cooling-off right on digital subscriptions. Where that right applies to you and you have not waived it at checkout, we honour it. Nothing in this policy limits rights you cannot waive under the law of your country.

• We do not refund for change of mind, for not using the subscription, for a child losing interest, for forgetting to cancel before a renewal, or for part-used periods. We will always cancel future renewals immediately on request.
• How to ask: email support@littleaimaster.com from the email address on the account with the order number from your receipt and what happened. We reply within one business day and, where a refund is agreed, issue it within 5 business days to the original payment method. Banks can take 5 to 10 business days to show it.

6. Subscriptions bought for a child

A parent can buy AI Scientist for a specific child. The subscription sits on the child's account. Cancellation and refund requests must come from the parent's email address on record, or from the email on the child's account where that is the parent's alias.

7. Price changes

If we change the price of your plan, we will tell you by email at least 30 days before it takes effect. If you do nothing, the new price applies from the next renewal after that date. If you cancel before then, you pay nothing more.

8. Deleting your account

Deleting an account does not cancel a subscription bought through the App Store; cancel it with Apple first. For Android and web purchases, deleting the account cancels future renewals. Deletion is immediate and cannot be undone. See our Privacy Policy for what is deleted.

9. Complaints

If you believe we have not followed this policy, write to our Grievance Officer, Ram Pattanaik, at grievance@littleaimaster.com. We acknowledge complaints within 24 hours and resolve them within 15 days. Nothing in this policy limits rights you have under the Consumer Protection Act, 2019 in India or the consumer laws of the country you live in.

10. Changes to this policy

We may update this policy. Changes apply to purchases made after the update date shown at the top. The version in force when you bought applies to that purchase.